Does My Law Firm Need Client Success Managers?
David Woolstencroft catches up with Steve Tyndall, the CEO and Founder of Client Sense.
They talk about the importance of client management function in a law firm and how this positively affects the firm's bottom line, the client experience and employee experience. Steve shares his opinion on what he thinks the best firms are doing right in managing their clients, to ensure that the clients come back to you. He covers what personality traits and skills an ideal client manager have and if law firms should have a 'sales forecast' that should be monitored.
Download the report 'Manage Staff Changes and Protecting Key Relationships'.
Watch the video to find out what really matters regarding client management.
Also read: Law Firm Strategic Client Management and The Power of Client Endorsements
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